From 12 March 2014, most private sector organisations in Australia and credit related information providers must by law comply with the Australian Privacy Principles (APPs) arising from the Privacy Amendment (Enhancing Privacy Protection) Act 2012. We are bound by the APPs.
From 25 May 2018, we are also bound by the European Union’s (EU) General Data Protection Regulation (GDPR) if and when we collect personal information from individuals located in the EU.
For the purposes of the GDPR, Alceon Pty Ltd is the “data controller” of all personal information that is collected by the Alceon Group.
We only collect personal information that is necessary for our legitimate purposes, which includes performing our functions, developing and promoting our services and complying with our legal and regulatory obligations.
Generally, we collect personal information you voluntarily provide to us when you visit our website, call us, inquire about our services, apply to become an investor, or otherwise engage our services. The personal information we collect depends on the nature of your interactions with us. For example, we may collect personal information such as your name, address, and contact details when you submit an online inquiry about our services, call us, or send us an email. We may collect additional personal information if you request a service that requires us to collect such information, for example, your financial details such as tax file numbers and credit related information.
If you create an account on our website or investor portal, we may collect your login credentials or similar security information.
We may also collect personal information about individuals seeking employment with Alceon. This may include name, address, contact details, curriculum vitae and tax file number. If you are unsuccessful in your application, your personal information provided in conjunction with your job application will be destroyed.
We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operation of our website, and maybe used for our internal analytics and reporting purposes.
We may also collect your personal information indirectly from third parties or other sources like public databases, or marketing partners, for legitimate purposes including for the purpose of providing our services to you. These third parties may include:
While we take great care to protect your personal information on our website or sent via email, unfortunately no data transmission over the internet can be guaranteed to be 100 per cent secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of guaranteeing that information is protected in transit. Once we receive your information, we make our best effort to ensure its security in our possession. If you are concerned about providing personal or confidential information online, you may prefer to contact us by telephone or mail.
In certain circumstances, and to the extent that the GDPR applies to you, you have the following rights in relation to your personal information:
If you want to exercise any of these rights, please contact us in writing on the contact details below. You may unsubscribe from our marketing email list at any time by following the instructions within the email or by contacting us using the details provided below.
You will then be removed from the marketing email list. However, we may still need to send you service or administrative related emails that are necessary for the administration and use of our services or your account.
Like many websites, when you visit our website our server may attach a small data file known as a “cookie” to your hard drive.
We use personal information we collect for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual Reasons”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.
To make sure we can meet your specific needs and for the purposes described in ‘Use of personal information’, we may need to share your personal information with others. We may share your information with other organisations for any purposes for which we use your information.
We may share and disclose your information in the following situations:
We may disclose and store your personal information with our database provider, which hosts our information in the US. In those circumstances we will ensure that the transfer of your personal information is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organisational measures are in place to ensure that any third party is committed to protecting your privacy and complying with a law or scheme which has the same or similar effect as the APPs or the GDPR.
Irrespective of whether personal information is stored electronically or in hard copy form, we follow strict procedures to protect the personal information we hold from misuse and loss and from unauthorized access, modification or disclosure.
It is important that we use only your correct information, as such we would ask that if you find our information to be out-of-date or inaccurate could you please advise us, using the contact details set out below, so that corrections can be made.
We keep your personal information only as long as is necessary to provide you with our services, or for other legitimate purposes, like making data-driven business decisions, complying with our legal obligations, and resolving disputes.
When we no longer require your information we will either securely delete or destroy it, or will anonymise it.
From time to time our website may provide links to third party websites or third party websites may link to our website. These linked sites are not under our control and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information to any other website, you should examine the terms and conditions for using these websites and the privacy policies applicable.
We do not knowingly solicit data from or market to children under 18 years of age. By using the website, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website or our services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records and deactivate any account that has been created using that information. If you become aware of any data we have collected from children under age 18, please contact us using the contact details below.
We have established an internal process for handling customer feedback, queries and complaints (including matters involving compliance with privacy laws). This resolution mechanism is designed to be fair and timely to all parties and is free of charge. If you have a query about Alceon’s handling of your personal information, you should submit it in writing to the address specified below. You will typically receive a letter or email from us within seven days which sets out an overview of how your query will be responded to. We aim to resolve your query within 28 days of receipt.
If you have any questions or feedback about privacy, or the way in which we handle your personal information or if you wish to access any personal information you may contact us in the following way:
The Privacy Officer
Alceon Group Pty Ltd
20 Hunter Street
Sydney NSW 2000
Telephone: 02 8023 4000
Alceon Group Pty Ltd
ABN: 63 122 365 986